People Innovation Excellence

In Management Models, It’s All Mental

brilliant_mind_cs2Picture source:

By Stephen C. Harper

A common question among managers is why performance does not meet expectation. There are many factors – inadequate resources, lack of skills and communication, but mostly the major factor is that the managers fail to frame the situation well. To put it simply, their mental framework is not the one that reflects the actual situation. Mental frameworks define how managers look at a situation. Their decisions, and thus, performance, are a reflection of their mental models. Mental models define how the factors associated with that situation fit together.

To make better decisions, a contextual change model is needed. There are 7 steps in it:

  1. Results: identify desired results specifically
  2. Analysis: identify the relevant factors
  3. Understanding: identify the relationships between the relevant factors
  4. Management: determine what needs to be done, who needs to do it, when things need to be done, what resources are required and questions to ask and get answered
  5. Implementation: do the plan
  6. Adjustment: having contingency plan and necessary buffer and extra resources that can be deployed quickly
  7. Results: do you get the desired results?

There are many methods, initialisms, to help managers frame situations. It can be something as well-known as SWOT or the five C’s of customer, or even the 10 W’s of curiosity. In this ever-changing world, it is imperative that managers ask the right questions and get the right answers before their competitors and targeted customers are aware of said questions. We can name some products that are just suddenly appearing before we realize that we need it, like Uber and Airbnb. How can they just appear out of the blue and have considerable market share? They are not afraid to challenge prevailing assumptions, orthodoxies, and paradigms that reflect conventional wisdom and current mental models. Visionary managers must look at the world with fresh eyes and inquiring mind, seeing the things others don’t.

Published at :
Leave Your Footprint

    Periksa Browser Anda

    Check Your Browser

    Situs ini tidak lagi mendukung penggunaan browser dengan teknologi tertinggal.

    Apabila Anda melihat pesan ini, berarti Anda masih menggunakan browser Internet Explorer seri 8 / 7 / 6 / ...

    Sebagai informasi, browser yang anda gunakan ini tidaklah aman dan tidak dapat menampilkan teknologi CSS terakhir yang dapat membuat sebuah situs tampil lebih baik. Bahkan Microsoft sebagai pembuatnya, telah merekomendasikan agar menggunakan browser yang lebih modern.

    Untuk tampilan yang lebih baik, gunakan salah satu browser berikut. Download dan Install, seluruhnya gratis untuk digunakan.

    We're Moving Forward.

    This Site Is No Longer Supporting Out-of Date Browser.

    If you are viewing this message, it means that you are currently using Internet Explorer 8 / 7 / 6 / below to access this site. FYI, it is unsafe and unable to render the latest CSS improvements. Even Microsoft, its creator, wants you to install more modern browser.

    Best viewed with one of these browser instead. It is totally free.

    1. Google Chrome
    2. Mozilla Firefox
    3. Opera
    4. Internet Explorer 9