(Source: verinext.com)

Managed and Professional Services Predictions for 2025
By Marsya Destiana

The managed and professional services sector is undergoing a major transformation, driven by technological advancements, shifting business priorities, and emerging trends. To stay competitive, service providers must anticipate and adapt to these changes. Here are seven key predictions for 2025:

1. AI-Powered Service Delivery
AI will play a central role in managing customer interactions and automating routine tasks. With AI-driven agents and robotic process automation (RPA), service providers can enhance efficiency, improve accuracy, and reduce costs, allowing human employees to focus on strategic decision-making.

2. Cyber Resiliency as a Priority
Businesses will shift from reactive cybersecurity measures to proactive cyber resilience. Advanced recovery strategies will be implemented to protect critical systems, emphasizing secure recovery environments and data integrity validation. IT teams will take on a more significant role in organizational risk management.

3. VMware Migrations Will Gain Momentum
Rising costs and licensing changes will push enterprises to reconsider their reliance on VMware, leading to large-scale migration projects. Professional service providers will be instrumental in guiding businesses through these transitions, offering vendor-agnostic solutions and hybrid cloud strategies.

4. Hybrid Cloud Adoption to Support AI Growth
With AI workloads increasing, organizations will turn to hybrid cloud models for scalability and control. The hybrid cloud market is expected to grow significantly, and service providers will help optimize these environments for cost efficiency, security, and performance.

5. Data Governance as an AI Imperative
AI success depends on high-quality data. Poor data management has already cost organizations billions, making data governance a top priority. Service providers will play a crucial role in ensuring data accuracy, security, and compliance to maximize AI-driven insights.

6. IT Talent Shortages Will Boost Service Demand
A global shortage of skilled IT professionals will lead more companies to rely on managed and professional services. Providers offering flexible, on-demand expertise in AI, cybersecurity, and cloud technologies will see strong demand.

7. Automation Will Redefine IT Roles
Automation will not replace jobs but will instead shift IT roles toward strategic initiatives by eliminating repetitive tasks. Service providers will help businesses implement automation while maintaining workforce stability and enhancing efficiency.

Conclusion
The managed and professional services industry is entering an era of rapid change and innovation. Companies that embrace AI, cybersecurity advancements, hybrid cloud strategies, and automation will gain a competitive edge. By adapting to these trends, service providers can position themselves as essential partners in driving business transformation.

References:
https://verinext.com/managed-and-professional-services-predictions-for-2025/